WS05: Don't Carve the Turkey with a Chainsaw: Resolving Interpersonal Conflict

Tuesday, February 12, 2013 6:00 PM–9:00 PM

• CPD: 3
• PMD: 1
• Members: $80
• Nonmembers: $115
• Skill Level: 2 (B,C,D)

Description:

The presentation will consist of a PowerPoint with interactive questioning. Participants will

• understand that conflict is not based on objective reality, but on a person’s interpretation of that reality;
• identify five styles of conflict resolution and when to use each;
• learn how to effectively present information to adults to minimize defensiveness;
• identify eight sources of power and how to use them;
• identify four components of a genuine apology; and
• identify nine steps to facilitate forgiveness.

Speaker(s):

Roger E. Frame, PhD, Frameworks 4 Learning, LLC, Centennial, CO